FREQUENTLY ASKED QUESTIONS
Please read FAQ before booking. If There is something else you want to ask, please do not hesitate. We'll respond on your questions as soon as we can.

How to book a tour or a trip to Serbia? Ask a question and get an instant answer.

TRAVELER:
What is the difference between a road trip and a tour?
YOUR GUIDES:
Road trips are multi-day excursions through Serbia (three days or more), which are perfectly balanced so you can see a lot, rest, eat great food and spend awesome time in the nature. It is ideal for people who wants to book the whole vacation. Day tours or trips are one day (two days) excursions to specific parts of Serbia. It starts in the morning and ends up in the evening or in two days.
TRAVELER:
How to book? When I pay what guarantees I have?
YOUR GUIDES:
Once you choose desired "road trip" or a tour, there is a "Book now" section bellow, where we need you to provide some of your personal information including your desired date for the travel. You will receive the reply message as soon as possible. In the reply email there will be an invoice with details of your itinerary from the PayPal website. PayPal is the safest option for you because it doesn't share your card information with no one (including us). Once you pay, that document will be a legal agreement between you and us. Please read "General Travel Terms" for more details.

All Inclusive tours from Belgrade

TRAVELER:
Once I've booked, what I have covered?
YOUR GUIDES:
Depending what you've booked. Our trips and tours are based on the all inclusive model. For example If you book one of our "road trips", this is included in price: accommodation expenses, food expenses (3 meals per day in restaurants), transportation expenses, all fees and tickets, guiding and assistance, free drinks during transportation. Flights to/from Serbia are not included in price. Also, you are obliged to have traveling health insurance for the trip.
TRAVELER:
When I should book it? How much in front?
YOUR GUIDES:
The season for most of the trips and excursions starts from 1.May and ends at 1.November. The booking schedule can depend on reservations and may change daily. So as soon as you book, your trip will be confirmed and reserved.
TRAVELER:
If I want to cancel my booking, do I get my money back?
YOUR GUIDES:
Of course. If by any reason you cannot come to Serbia, we return your money back, but we might apply following cancellation fees:
For cancellation between 15 and more days before the starting date Balkanway shall keep only PayPal commission (around 5% of the price). For cancellation between 7 and 14 days before the starting date Balkanway shall keep 25% of the price. For cancellation between 1 and 6 days before the starting date Balkanway shall keep 50% of the price. In case of not showing or cancellation on the starting date Balkanway shall keep 100% of the price.

TRAVELER:
If I don't enjoy something, can we change our plan?
YOUR GUIDES:
Absolutely! We are here to make you happy. If you don't feel like seeing something, or eating in a certain spot, we are very flexible and will listen to your reasons. We can always change and synchronize our plan with your needs.

Meeting point in Serbia

TRAVELER:
How and where we meet?
YOUR GUIDES:
We meet at the airport. We will wait for you at the exit of your terminal. Table with your name and a big yellow smiley face will be in our hands. :) If you are by any chance already in Belgrade, we can meet at desired Belgrade location.
TRAVELER:
If I book one of the road trips, should I bring some extra money?
YOUR GUIDES:
It is always recommended to have some pocket money, specially if you are staying more days in a foreign country. There will be plenty opportunities to buy some souvenirs or some domestic products. At the end it is personal matter, but we certainly recommend it.
TRAVELER:
Is it safe in Serbia?
YOUR GUIDES:
Serbia is a safe country as any other country in Europe although we are still not the part of EU. Regardless if you are walking in the middle of the night through Belgrade streets or hiking in countryside, criminal rate in Serbia is very low. Locals are very friendly and hospitable. Of course if walking alone, you should always be careful of potential thieves and scams.
TRAVELER:
Is there any special rules I should know about Serbia?
YOUR GUIDES:
Serbia is small country, but full of different dialects and customs. Mostly, because of people's hospitality it is rude to reject something they offer you. In west countries If someone offers you something It usually means they want to take money for it. In Serbia you can expect a gift or two!
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